-
As an educator, do I have to sign a long-term contract?
No. HookBoard is a subscription service charged to your credit card (Visa®, MasterCard®, American Express® or PayPal™) each month. You can cancel at any time. If you cancel, you’ll be able to finish your current month, and we’ll never charge your card again.
-
Will my unused credits “roll over” from month to month?
Yes. HookBoard does not require students to purchase a subscription plan, so any unused credits can be put towards future lessons, courses or tutoring sessions. All credits expire within 365 days of purchase.
-
What types of tutoring sessions are available?
All tutoring sessions are live, and students have the option to choose between one-on-one sessions or group sessions (2-5 students total). You may either schedule a session for a future time or take an instant, on-demand session with an instructor-tutor who is currently online. Educators are available 24/7.
-
What prices should I charge?
Educators may charge any price they so choose at a minimum of $10/hour. Certain subjects and specific niche fields generally command a higher hourly rate, so you may want to take a look at what other educators are charging to get a better idea of common lesson, course and tutoring session prices for particular subjects.
And remember — your ratings from students may be more important than the prices you set.
-
What is the Dashboard?
Your Dashboard is the welcome or home page of your HookBoard account. Just like the dashboard of a car, your HookBoard dashboard displays important alerts and acts as a gateway to navigating your account.
-
How can I contact HookBoard?
HookBoard can be contacted by email or phone for 24/7 customer support. Visit our Contact Us page for more information.
-
How do I cancel my HookBoard account?
We’d be sad to see you go! Please know that you can contact HookBoard 24/7 if you have any questions or concerns about our site and services — we’d be happy to assist you.
-
What do I do after I receive a reservation request from a student?
When a student sends you a reservation request, you’ll receive an email notification, and an alert will be displayed on your Dashboard. Click on the link to view your reservation details and accept or decline the request.
-
As an instructor-tutor, teacher or professor, how do I remove a bad review?
At HookBoard, we believe in free speech and transparency in everything we do. Our community is built on trust, and trust comes from honest conversations. To that end, there is no feature on our site that allows educators to change or delete reviews that appear on their profiles.
If you believe that a review or review response violates our guidelines, please contact HookBoard customer support. We will investigate the report and will take the appropriate action — this may include removing portions of the review or response that violates our guidelines, restricting the user’s account, or suspending the user, when necessary.
By posting a review, you agree to follow the HookBoard guidelines and policies that HookBoard may enforce using its sole discretion.
-
How long does it take for my bank account to be verified for direct deposits?
When providing us with your bank account information for the first time, we’ll verify it before sending you a payout by depositing a small sum of less than five cents into your account. This is done to ensure we are sending money to the correct account.
We only need to verify your bank account once, which usually takes only a few business days. After that point, you will receive your payouts as normal. Note that your bank account will not be automatically verified — instead, its status will change to “pending verification.” Within a few days, you should receive an email letting you know if the verification was a success (and any instructions if it was not). The status of your bank account will update accordingly.
-
How can I find an educator?
Students choose from any Educator-Professor, Teacher, Instructor-tutor based on subject category, sub-category, lesson, course or his/her expertise, education, qualifications, credentials, reviews, and price.
-
What happens when a Student Schedules a Session with a Professor, Teacher, or Instructor-tutor?
An email is sent to the educator stating that a request for a scheduled session has been made. The educator must be logged in to his/her account to Accept or Decline the request for an Appointment. If the Educator declines the session the student is not entitled to give review since no appointment was made. Once an educator accepts a session a confirmation email is sent to the Student.
-
What currency are transaction conducted in?
All transactions are in USD (United States Dollars)
-
Is there any required computer hardware or software?
HookBoard is a web-based platform. No software is needed to download on your computer. We recommend high-speed cable Internet speeds or 3g, 4g. Refer to the requirement sections under What is HookBoard for optimal performance.
-
How safe and secure is your data?
HookBoard takes the security of your information very seriously. Accounts are 128 bit encrypted, SSL Certificates, PCI compliant, Servers & Databases have multiple levels of firewalls and encrypted security. Refer to the Security & Privacy section under What is HookBoard for security measures taken to secure your information.
-
Is there a fee for students?
Students can sign up for a free account. To attend session, lessons or courses, students can pay as they go by purchasing credits.
-
How long are credits good for?
Users may use credits for up to 365 days from the date of purchase. After 365 days the credits will expire and cease to have any value. Users acknowledge the 365 day time limited and waive any claims related to expired credits. User can only use credits on the HookBoard.com.
-
What does the background verification check for professors and teachers consist of?
HookBoard runs a background check through a third party and checks the following:
- A. Sex Offender Registry
- B. Education Verification
- C. License and Certification Verification
-
How does the background check process work?
After signing up for the verified teacher or professor plan, you will be prompted to enter your email address and legal name. HookBoard sends this information to a trusted third party to initiate the process. The third party will send you an email to complete the process. Within 3-5 business days, you'll receive the results of the check.
-
How are instructors and teachers paid?
After conducting a lesson, funds are made available to the teacher or professor. In the dashboard, a user will see the amount available for payout. In order to receive funds, the teacher or professor must link their bank account or PayPal account. This is found under My Account, then Billing & Deposits. Funds are distributed within 3-5 business days.
-
As an instructor or professor, how much can I earn?
You have full control and can set your price for one-on-one lessons and courses. HookBoard adds a 15% commission which is displayed to the purchasing student. So for every dollar a student spends on a credit, a professor or teacher will receive $0.85.